Our Services

ticket staffing

Box office ticket staff serve an essential role to make a live event successful.  One way to optimize sales and retain customers is to make sure your front line is fully trained and prepared to handle every situation.  It’s hard to find quality staff that have the knowledge and skills required to serve these roles.

While working with your team to align our reps with your venue, we will train them on the ticket system and policies you value most.  Allow us to take the time and train our team on seating manifests, pricing, and cash handling procedures customized to your venue.  Fully trained reps also have the capacity to up-sell and increase revenue for special access areas or experiences.  We will also train them on where restrooms, concessions, money stations, gift shops, first aid stations and other venue specific areas are located.

Our team is trained on giving top notch customer service to exceed your expectations and increase fans overall experience.  We provide our team with stress testing on lines and handling the pressures of a fast-paced box office while maintaining control and great customer service.

Allow us to fully support your facility by setting up your box office locations with your ticket equipment.  We will ensure all locations are sanitized, organized and present a professional appearance to the fan. FanGate Solutions is here to create a seamless transition from your hard work of pre sales to a successful event day.

Guest Services

Guest Service staff are not only trained on giving a great customer experience, they are also here to answer fan questions, concerns and make sure your fans’ needs are met.  For large events, this can require multiple staff in different locations to attend to fan needs.  There are a wide range of roles that require an extensive knowledge of the venue to minimize complaints and maximize positive customer experiences. 

Our team is trained to diffuse customer complaints and turn around various situations with a positive attitude.  Unfortunately, we know there could be a situation arise that our team may be unable to handle, they will have the know how to get a hold of the appropriate onsite contact.

You place so much time and energy into your live event experience and we will be there to continue with educating your fans on all the fun activities around the venue.

Sales Consulting

If your organization is short on resources but still needs to maximize group and corporate sales, our sales consulting staff can provide an effective, affordable, and efficient solution. We have a proven track record of developing sales programs, increasing new business, and generating revenue for our clients. Our team can go out after big or small business while your team focuses on retention of existing accounts. 

We can work with existing collateral or help create reporting and business proposals from scratch. Put us to the test by allowing us to bring in new business to your organization.

When you find yourself unable to reach all the accounts in your database and need to implement a sure-fire tactical team, we got you covered.  Maybe you’d like to test a special offer or promotion while keeping your sales team on task.  We can also alleviate the pressure during event days by taking over your final sales efforts before the big day and allow your team to handle inbound calls.  If you’d like us to call fans before the event to notify them of changes, special area updates, upsells and more, we can help with that as well. 

Our team is trained to handle your customers as if they are our own.  Rest assured that we can take care of every situation when making calls on your behalf.